Return Policy & Warranty
Customer service is a top priority at samsparadisevape.com. You may return defective items within 30 days of the received by date as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items, and items that do not appear as listed on the website.
Items damaged by misuse or improper care are not covered by our policy. If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information the product. We are happy to help!
Our returns policy excludes cartomizers, tanks, and atomizers. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable with the exception of receiving the wrong item(s). Should you receive the wrong item(s), please return the merchandise within 30 days from the shipped date to our returns address after contacting us, in most cases a return label will be provided to you.
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available, please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help.